Photo source: Heathrow Airport.
European airports are gradually resuming operations following the August 20 cyberattack, which disrupted services and caused widespread delays and flight cancellations.
The breach targeted Collins Aerospace’s Muse software, widely used by airlines to manage passenger and flight operations. The attack caused major disruptions at London Heathrow, which quickly spread to other airports, including Berlin and Brussels.
At Heathrow alone, 29 flights were cancelled in a single day. Brussels recorded 10 cancellations and dozens of delays, while in Berlin passengers faced departure hall queues stretching for more than two hours. Although major hubs such as Paris, Zurich, and Frankfurt remained unaffected, the network’s interconnected nature still triggered knock-on delays in Madrid and Barcelona.
According to Greek media, Athens International Airport has not been directly affected. Only one flight from Brussels to Athens, scheduled to depart at 8 p.m on Sunday, September 21, was canceled, and further updates for travelers are expected.
Terminal 1, Berlin Airport. Photo source: Berlin Airport
Collins Aerospace described the incident as a “service disruption due to cyber issues” affecting Muse. The company stressed that essential functions could still be handled manually and added that it is working closely with airports and airlines to fully restore services.
The situation is gradually improving. Heathrow and Berlin have partially restored electronic services, while Brussels continues to face more severe disruption. Airlines there are advising passengers to check their flight status before heading to the airport.
The attack has also sparked political concerns. Collins Aerospace had only recently announced a partnership with NATO on electronic warfare systems, prompting speculation about possible geopolitical motives. So far, however, no group has claimed responsibility, and authorities have not identified any perpetrators.
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